Privacy Policy 7Lucky88

1 Introduction & Scope of This Policy

Welcome to the Privacy Policy 7Lucky88. This document details how we collect, use, store and protect your personal information when you use our online gaming platform at https://7lucky88.win.

We understand that privacy is a matter of great importance to our members in Malaysia. That is why we are committed to handling your data with full integrity, transparency and in accordance with applicable data protection best practices. By registering for or using 7Lucky88 services, you agree to the terms set out in this Privacy Policy.

2 Types of Personal Data We Collect

7Lucky88 collects members' personal data only when necessary to ensure our services operate properly and securely. The following are the categories of data we collect:

We never collect data that is irrelevant to the platform's operational purposes. Sensitive data such as identity documents is only collected during the KYC process and stored with full encryption.

3 Purpose of Personal Data Use

The data we collect is used exclusively for the following purposes:

• Account Management — registering, verifying identity, and managing member accounts
• Transaction Processing — processing deposits, withdrawals, and financial transaction history
• Platform Security — detecting and preventing fraud, money laundering, and unauthorised access
• Customer Support — responding to enquiries, complaints, and assistance requests from members
• Service Communications — sending important notifications related to accounts, promotions, and platform updates
• Legal Compliance — fulfilling legal obligations and applicable regulatory requirements
• Experience Enhancement — analysing usage patterns to improve our services and user interface

4 Data Sharing & Disclosure

7Lucky88 does not sell, rent or trade members' personal data to any third party. Data sharing occurs only in the following limited and specific situations:

• Payment Service Providers — to securely process deposits and withdrawals via approved payment gateways
• Regulatory Authority — when required by law, court order, or a legitimate regulatory authority
• Identity Verification & AML — with approved KYC and anti-money laundering service providers
• Technology Providers — with technology vendors who assist in operating the platform, subject to strict confidentiality agreements

5 Your Rights as a Member

As a 7Lucky88 member, you have full rights over your personal data. We respect and facilitate the exercise of the following rights:

To exercise any of the above rights, please contact our customer support team via the in-platform live chat. We will process your request within 30 business days.

6 Cookie Policy

7Lucky88 uses cookies and similar tracking technologies to enhance user experience and platform security. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session management. Cannot be disabled.
• Analytics Cookies: Helps us understand how members use the platform for continuous improvement.
• Functional Cookies: Saves your preferences such as language, theme and display settings.
• Security Cookies: Detects suspicious login attempts and protects your account.

7 Data Security Measures

We continuously invest in security infrastructure to ensure member data remains protected at all times. The security measures we implement include:

• 256-bit SSL encryption for all data communications between client and server
• Two-Factor Authentication (2FA) available to all members
• Continuous security monitoring with real-time threat detection
• Regular penetration testing by independent security experts
• Role-based access control — only authorised staff can access specific data
• Regularly encrypted data backups stored at secure locations
• Clear incident response procedures in the event of a security breach

In the event of any security incident involving your personal data, 7Lucky88 will notify you within the timeframe required by applicable law.

8 Data Retention Period

7Lucky88 retains members' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained throughout the active account period and 5 years after account closure
• Financial Transaction Records: Retained for 7 years in accordance with accounting and AML legal requirements
• Security Logs: Retained for 12 months for investigation and audit purposes
• Support Communication Data: Retained for 3 years after case resolution
• KYC Records: Retained for 5 years after the verification or account closure date

9 Third-Party Services & Content

The 7lucky88 platform may display content or integrate services from trusted third-party game providers. Please note that:

• Each third-party game provider has its own privacy policy
• 7Lucky88 is not responsible for the privacy practices of third-party providers operating under their own licences
• All game providers integrated with our platform have undergone a security review process
• Data exchanged with game providers is limited to information required for game operations only

10 Policy Amendments & Contact Us

7Lucky88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Members will be notified of any significant changes through:

• In-platform notifications when you log in
• Email to your registered address
• Update notices displayed on the Privacy Policy page with a clear effective date

Continued use of the 7lucky88 platform after any notified amendments is considered acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns or wish to exercise your privacy rights, please contact our data protection team via the in-platform live chat or the email address listed at the bottom of this page. We are committed to responding within 72 working hours.

For more information about your rights and responsibilities as a member, you may also refer to Terms and Conditions and the page Responsible Gaming ours.